Frequently Asked Questions

GENERAL INFO

Alilang is where style meets savings. We buy and design trendy and sophicasted chic styles we know you’ll love. We invest in superior construction and premium finishes to make your Alilang purchase a true presentation of affordable stylish pieces.

We promise we’ll do everything we can to make shopping with us a great experience! If you have any suggestions on how we can improve, please email here.

How do I check my order status?

If you’re registered on Alilang.com, simply visit your Account page to see when your order was placed, the date your order shipped from our warehouse, and other key steps in the process. If you used the guest checkout option, you can track your order once it ships by referencing the shipping confirmation email sent to you. If you have questions prior to shipment, contact Customer Care by email or over the phone 714.400.2135, and one of our representatives will be happy to help.

Can I call to place my order?

No. At this time we aren’t able to process orders over the phone. However, if you are having trouble placing your order, please email us at hello@alilang.com or call Customer Care 714.400.2135, and one of our representatives will be happy to assist you.

Can I cancel or modify my order?

Next business day and two-business day shipping cannot be added or removed after an order has been placed. If you choose either next business day or two-business day shipping at checkout, we are unable to cancel your order after it has been placed. If you ordered with standard shipping, you can cancel an order within 2 hours from the time it was placed. If you’re registered on Alilang.com, simply visit your RETURNS and one of our representative will be happy to assist you. If you purchased using guest checkout, contact Customer Care at 714.400.2135 within 2-hour window, and one of our representatives will be happy to help.

For all shipping methods, including next business days, two-business day, and standard shipping, we are unable to modify items, payment methods, or shipping methods after an order has been placed. Please note: Note all items are available for cancellation.

What payment types are accepted?

We accept Visa, MasterCard, American Express, and PayPal.

Do you charge sales tax?

We are thereby required by state law to collect sales tax on any order shipped to your state. If you have any further questions or concerns, please contact your state Department of Revenue.

I have a promo code. How do I use it?

During checkout, you will see the “Add Discount Cod” field. Enter your code and click “Apply”.

What happen if I am missing an item?

If an item is missing from your order, please contact us immediately at hello@alilang.com with your order number and the name of the item that is missing. We will resolve this issue as quickly as possible.

ACCOUNT

Why create an account for Alilang.com?

Creating an account makes the shopping and checkout process easier and faster. Once you sign up, you’ll get instant access to shop along with all the Alilang perks. You will also be the first to know about new arrivals, special offers, and so much!

How do I change my password?

1. Go to your Account page

2. Click on the “Change my account password”

3. Enter both your current and new passwords, confirm, and click “Submit”

I forgot my password. What do I do?

Don’t sweat! Just follow these steps:

1. Click “sign in” at the top of the page

2. Select “Forget Password?”

3. Enter your email address, and we’ll send you a link to reset your password

How do I add or update my shipping address, billing address, or payment method?

1. Go to your Account page

2. Under My Account click “View or change my account information”